Smart Access Anywhere (SAA)

Smart Access Anywhere (SAA) allows secure, remote assistance for field techs directly on their instrument from a product or technical specialist in another location, including a central office or even another job site.

A solution that enables centralized support, on-demand test and live results analysis to support and coach technicians in the field – improving first time install/activation rates while reducing repeats and minimizing time-on-site.

MAJOR IMPORTER OF TELECOM EQUIPMENT

Distributor in France and in 20 African countries

OFFICIAL FUJIKURA IMPORTER

Distributor of Fujikura splicers for over 25 years

VIAVI ELITE DISTRIBUTOR

Distributor partner of VIAVI for over 15 years

Supporting techs in the field is a key element to improving many aspects of your business operations.

The challenge has always been: how to do this securely, in real time, faster, and “right the first time.” Doing so helps avoid costly site revisits due to incomplete certification/testing. This applies equally to new techs who are learning and gaining experience as well as experienced techs who come up against those tougher, more complex tasks.

With Smart Access Anywhere (SAA) users can:

Maximize experts’ time to remotely coach less experienced personnel in the field
Remotely control instruments minimizing time spent inside customer premises
Access remote instruments without driving out to their location

Using a laptop, tablet or smartphone, an instrument can be remotely controlled in order to verify correct instrument/test configuration and to launch, view and analyze results in real-time.

Remote support can be made as soon as an instrument is connected to an IP network or the Internet, which can be via Ethernet, WiFi or mobile hotspot.

Applications

Tech support in the field, securely and in real time
Instrument remote control for:
- SmartOTDR, T-BERD/MTS-2000/-4000/-5800/-6000A/-8000, OneExpert (ONX), OneAdvisor (ONA), SmartClass 4800, CellAdvisor 5G